Terms of service

Delivery

Delivery and Payment Germany
Advance Payment (DHL-Shipping only Germany): 10,00 EUR
EU-Countries (Deutsche Post/DHL-Shipping): 20,00 EUR
Non-EU-Countries (Deutsche Post/DHL-Shipping): 55,00 EUR

Payment Methods

Advance Payment & Shopify payments. Due to EU regulations, additional fees are charged for certain payment methods.

You make the payment to the following account. As soon as your payment has been confirmed we will deliver the ordered product to you. Free shipping on orders over 70,- EUR only to Germany.

All prices are quoted in EURO. Contract and calculation currency is a EURO.

All our prices contain the legal value added tax and get on plus forwarding expenses. According to dispatch kind the forwarding expenses are calculated as a function of size, weight and number of the packages.

Our calculations are due immediately and are payable net without deduction. A payment is valid only as occurred when the EXTER-COMPANY can dispose of the full amount. With collection the payment can occur in cash. Foreign deliveries can be carried out basically only by precash. 

Use the following account for transfers:

Cancellations

The following regulations are only applicable to private buyers. Different regulations apply to buyers who have further commercial interests in the purchase.

Cancellation

You have a right to cancel your order for any item purchased for a full refund. To cancel you can phone or email us. Please state your name and your odered product.

Within 14 days

You can return the purchased product by sending it back and a full refund will be given. The 14 days return period commences with the date of delivery. Address your cancellation notice to:

Exter-Company
Wernsdorfer Str. 97
15713 Königs Wusterhausen
Deutschland / Germany

Within the two weeks you can also email, phone or write to us and notify us first about your return.

Once notification of a return of a product has been given, you are obliged to send the product back to us. You have to bear the costs of redelivery if the returned product amounts to the delivered one and if the price of the product does not exceed 100.00 EUR.