FAQ
FAQ – Frequently Asked Questions about Exter Company
Welcome to Exter-Company.
We specialize in 1/35 scale military figures – with a genuine passion for detail and historical accuracy.
Here you will find answers to questions about our product range, technology, shipping and our standards.
I. Philosophy & Product Range
1. What is the Exter Company?
A specialized online shop for 1/35 scale military figures – with a curated selection and its own small series.
2. What distinguishes you from large model-making shops?
We deliberately focus on 1/35 scale figures. Instead of mass production, we offer a targeted selection and limited in-house productions.
3. Why only 1/35?
Because specialization enables better quality. 1/35 scale offers maximum detail and high compatibility with vehicles and dioramas.
4. Do you produce your own characters?
Yes. Our Exter Miniatures range is created in close collaboration with designers and specialized manufacturers.
5. How do you select your product range?
Based on three criteria: detail quality, historical plausibility, and added value for model making.
6. Who is your shop ideal for?
For diorama builders, competition model builders and discerning collectors.
7. Do you use different standards?
Yes. However, our focus remains on 1/35.
8. Are there any exclusive figures?
Yes, limited editions are released regularly.
9. Which historical periods do you cover?
Focus on WWII, supplemented by WWI and modern scenarios.
10. How important is historical accuracy to you?
Very important. Uniform details, equipment, and proportions are carefully researched.
II. Products & Quality
11. What materials are your figures made of?
High-quality resin or precision injection-molded plastic.
12. Are the figures painted?
No, they are delivered unpainted – for maximum creative freedom.
13. How detailed are your figures?
Exquisitely detailed – from facial features to equipment straps.
14. Are the heads interchangeable?
Many sets are modular and kitbashing-friendly.
15. Are decals included?
High-quality waterslide decals are included if required.
16. Are there different poses?
From quiet scenes to dynamic combat situations.
17. Do you offer accessories?
Yes – weapons, helmets, diorama elements.
18. Do you carry photo-etched parts?
Yes, for particularly fine details.
19. Do you use 3D printing?
Yes, modern 8K resin printing processes for delicate components.
20. Are limited edition series numbered?
Depending on the edition – details can be found in the product description.
III. Assembly & Technology
21. Which adhesive should I use?
Plastic glue for plastic, superglue for resin.
22. Do the figures need to be primed?
Yes, for optimal paint adhesion.
23. Are assembly instructions included?
Generally not – the assembly is logically structured.
24. Which tools do you recommend?
Scalpel, side cutters, sandpaper (400–1000 grit).
25. How do I remove casting burrs?
Carefully peel it off using the back of a scalpel or a fine file.
26. How do I clean resin figures?
Take a short bath in lukewarm soapy water.
27. Are your figures suitable for tabletop gaming?
Yes, especially for detailed skirmish systems.
28. Do you offer color sets?
Yes, suitable for certain uniforms and camouflage patterns.
29. Where can I find painting tips?
In specialized tutorials or soon in our own content area.
30. Are your figures suitable for competition?
Yes – many of our customers use it to build competition projects.
IV. Shipping & Ordering
31. How quickly will it be shipped?
Stock items are shipped within 24-48 hours.
32. Is shipment tracking available?
Yes, automatically via email.
33. Do you ship internationally?
Yes, worldwide.
34. What are the shipping costs?
Transparent calculation at checkout.
35. Do you offer express shipping?
No – we rely on reliable standard shipping.
36. Why no pre-orders?
We only sell physically available goods – no waiting times.
37. Can I cancel?
Yes, as long as the order has not yet been shipped.
38. Is there a minimum order quantity?
No.
39. Can I reserve items?
No – first come, first served.
40. Are the packages sturdy?
Yes, we pack carefully and securely for transport.
V. Service, Community & Security
41. Is there a discount system?
No – we calculate our prices fairly on a permanent basis instead of using artificial discount promotions.
42. Do you offer vouchers?
Available upon request.
43. Will you help in the search for rarities?
Yes, gladly via our network.
44. Are you planning a gallery for client projects?
Yes – in preparation.
45. How do I stay informed?
Newsletter & Social Media.
46. Are your products suitable for children?
Recommended for ages 14 and up.
47. Are there any health risks associated with resin?
We recommend wearing a protective mask when sanding.
48. How sustainable is your shipping?
Recyclable cardboard packaging, as little plastic as possible.
49. How secure is my data?
SSL-encrypted transmission.
50. How can I contact you?
By email – we will reply personally.
